FAQs - Macsonik

Most frequently asked questions by our users.

Genearal FAQs

Cloud-based Email client
Gmail, AOL, Yahoo, Outlook, Office365, IMAP, iCloud, AWS

Web-based Email client
AOL, Hotmail, Thunderbird, Yandex, Zoho, Hostgator, Godaddy

Time duration will depend on the file size and type of migration/conversion process you are taking place.

Document Format
DOC, DOCX, DOCM, PDF, SVG, PPT, PPTX, EPUB

Image Format
GIF, JPG, TIFF, PNG, PPM, TIFF, EMF, JPEG, BMP

Webpage
HTML, MHTML, XML, XMLX

Email Format
OLM, OST, PST, MBOX, EML, EMLX, MSG

Text Format
TXT, RTF, TGA, Excel File, XLS, XLSX, CSV

It supports mac OS versions like macOS 12 Monterey, macOS 11 Big Sur, macOS 10.15 Catalina, macOS 10.14 Mojave, macOS 10.13 High Sierra, and below versions.

You will get to evaluate the tool before investing your money. A user can convert/migrate 50 emails per mailbox folder and examine the working process.

PROCUREMENT

A user can make payments using online platforms like PayPal and ShareIt, through Net Banking, Credit/Debit Card, and PayPal Account.

Click on Purchase Now and then go along the following steps.

  • Choose the License type as per your requirement.
  • Select the payment platform.
  • In the new screen, type the quantity and click Continue.
  • Either enter your Paypal account details or pay using a Debit or credit card.
  • Lastly, complete the payment by providing the necessary details.
You can only pay using the online mode. No cash mode is available to make the payment.

Yes, this site is 100% safer and secure for making payments. Your credentials are completely safe with us.

MacSonik guarantees a 100% money refund subject to the refund terms and conditions. Money will be successfully credited to your original payment mode within 5 to 7 business days after initiating the refund request.

LICENSING

Q1. What is the limit for migrating mailbox data?

Ans: In the trial version, you can only convert/migrate 50 emails per mailbox folder. Though there is no limit when you purchase the technical license of the same.

Q2. How many licenses do I need to purchase to migrate each mailbox data?

Ans: You are only required to purchase one technical license for the tool you require to purchase.

Q3. What is the minimum number of licensing do I need to purchase?

Ans: One license per tool is the minimum license you need.

Q4. On how many mac machines can I install this software?

Ans: It depends on the type of license you are purchasing.

SUPPORT AND SERVICES

Q1. How will you provide me assistance in case of any queries?

Ans: We will assist you with our chat support system and voice-calling throughout the process.

Q2. What are the supporting hours?

Ans: There is 24*7 sales support and 24/5 technical support.

Q3. What services will be provided by you?

  • The dedicated project manager will be assigned to the specific project.
  • They will guide you on how to obtain the onboarding credentials and how to proceed ahead.
  • We will facilitate you with 24*5 technical support and 24*7 sales support.
  • Clients will get assistance through virtual mode.
Connect us with:
Email: support@macsonik.com, sales@macsonik.com
Tel: (+1) 5136666036

Reach Us

Z-388A/12, NOIDA G.B. NAGAR, NOIDA Gautam Buddha Nagar UP 201301

2880 Zanker Road, Suite 203, San Jose, CA-95134, USA

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