{"id":2602,"date":"2023-06-28T11:20:20","date_gmt":"2023-06-28T11:20:20","guid":{"rendered":"https:\/\/www.macsonik.com\/blog\/?p=2602"},"modified":"2026-08-10T09:58:54","modified_gmt":"2026-08-10T09:58:54","slug":"fix-outlook-not-receiving-emails","status":"publish","type":"post","link":"https:\/\/www.macsonik.com\/blog\/fix-outlook-not-receiving-emails\/","title":{"rendered":"How to Fix &#8220;Outlook Not Receiving Emails&#8221; ?"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;2602&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;How to Fix \\u0026quot;Outlook Not Receiving Emails\\u0026quot; ?&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">Rate this post<\/span>\n    <\/div>\n    <\/div>\n<p class=\"user-query\"><strong class=\"text-danger\">Summary:<\/strong> In this guide, we will learn how to resolve Outlook errors like <strong>Outlook not receiving emails<\/strong>. We will look at some troubleshooting ways to fix the issue without any data hindrance. Stay tuned to know about the solutions in detail. You can also use <a href=\"https:\/\/www.macsonik.com\/olm\/converter\/\"><strong>Mac OLM Converter<\/strong><\/a> which will help you to backup Outlook OLM files into other file formats to your hard drive. By this, you can create enough server space to receive new emails.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.macsonik.com\/dl\/Macsonik-olm-converter-tool.dmg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-105\" src=\"https:\/\/www.macsonik.com\/blog\/wp-content\/uploads\/2021\/07\/unnamed-2-300x68.png\" alt=\"Download Now\" width=\"251\" height=\"57\" srcset=\"https:\/\/www.macsonik.com\/blog\/wp-content\/uploads\/2021\/07\/unnamed-2-300x68.png 300w, https:\/\/www.macsonik.com\/blog\/wp-content\/uploads\/2021\/07\/unnamed-2.png 512w\" sizes=\"auto, (max-width: 251px) 100vw, 251px\" \/><\/a> \u00a0 <a href=\"https:\/\/www.macsonik.com\/olm\/converter\/buy.php\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-1008\" src=\"https:\/\/www.macsonik.com\/blog\/wp-content\/uploads\/2022\/08\/buynow.webp\" alt=\"buynow\" width=\"251\" height=\"57\" srcset=\"https:\/\/www.macsonik.com\/blog\/wp-content\/uploads\/2022\/08\/buynow.webp 300w, https:\/\/www.macsonik.com\/blog\/wp-content\/uploads\/2022\/08\/buynow-293x68.webp 293w\" sizes=\"auto, (max-width: 251px) 100vw, 251px\" \/><\/a><\/p>\n<p class=\"also-read\"><em><strong>User Query:<\/strong> &#8220;Hi there, I&#8217;m having trouble receiving emails in Outlook. I&#8217;ve checked my settings and everything seems to be in order, but I&#8217;m still unable to receive any new emails in my Outlook. Could you please help me troubleshoot this issue and get my email functionality back on track?&#8221;<\/em><\/p>\n<p>Outlook is a widely used email platform to share information electronically. However, it can be disappointing when you receive errors like not getting emails on Outlook while working. There can be various causes for this error, we will discuss them one by one. Later we will also look at some ways to fix Outlook not receiving emails errors.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #0a0a0a;color:#0a0a0a\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #0a0a0a;color:#0a0a0a\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.macsonik.com\/blog\/fix-outlook-not-receiving-emails\/#Why_Is_I_Not_Receiving_Outlook_Emails\" >Why Is I Not Receiving Outlook Emails ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.macsonik.com\/blog\/fix-outlook-not-receiving-emails\/#How_Do_I_Solve_Outlook_Not_Receiving_Emails_Mac\" >How Do I Solve Outlook Not Receiving Emails Mac?<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.macsonik.com\/blog\/fix-outlook-not-receiving-emails\/#Active_Internet_Connection\" >Active Internet Connection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.macsonik.com\/blog\/fix-outlook-not-receiving-emails\/#Check_Spam_Folder\" >Check Spam Folder<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.macsonik.com\/blog\/fix-outlook-not-receiving-emails\/#Clear_Cache\" >Clear Cache<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.macsonik.com\/blog\/fix-outlook-not-receiving-emails\/#Check_Email_Rules\" >Check Email Rules<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.macsonik.com\/blog\/fix-outlook-not-receiving-emails\/#Change_the_Way_to_Sort_Outlook_Emails\" >Change the Way to Sort Outlook Emails<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.macsonik.com\/blog\/fix-outlook-not-receiving-emails\/#Deactivate_Outlook_Offline_Mode\" >Deactivate Outlook Offline Mode<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.macsonik.com\/blog\/fix-outlook-not-receiving-emails\/#Check_your_Block_List\" >Check your Block List<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.macsonik.com\/blog\/fix-outlook-not-receiving-emails\/#Final_Words\" >Final Words<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.macsonik.com\/blog\/fix-outlook-not-receiving-emails\/#Frequently_Asked_Questions\" >Frequently Asked Questions<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Why_Is_I_Not_Receiving_Outlook_Emails\"><\/span>Why Is I Not Receiving Outlook Emails ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>There can be several reasons in favor of not getting emails in Outlook, let\u2019s understand them below.<\/p>\n<ul>\n<li>Poor Internet Connectivity Issues.<\/li>\n<li>Inbox Storage Issues.<\/li>\n<li>Incoming Mail is Counting as Spam by Outlook.<\/li>\n<li>The sender Could be in the block list.<\/li>\n<\/ul>\n<p>There can be much more causes for this error. Moving ahead, let\u2019s check out some promising solutions to handle Mac Outlook not receiving emails errors.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_Do_I_Solve_Outlook_Not_Receiving_Emails_Mac\"><\/span>How Do I Solve Outlook Not Receiving Emails Mac?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Following are some fast and effective ways to solve Mac not receiving outlook emails error.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Active_Internet_Connection\"><\/span>Active Internet Connection<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Firstly, make sure that you have an active internet connection. Poor Internet Connectivity issues may also lead to this error.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Check_Spam_Folder\"><\/span>Check Spam Folder<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Check your Spam\/Junk mail folder to move incoming important emails back to your Inbox.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Clear_Cache\"><\/span>Clear Cache<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Sometimes, emails may stuck in the incoming process and you may receive errors like not getting emails in outlook. These files often, get stored in a hidden folder \u201cItemProcSearch folder\u201d. To check these missing emails, consider clearing the cache.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Check_Email_Rules\"><\/span>Check Email Rules<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>If in case, you have created any rules, there is a possibility that the incoming emails are being routed to another email address. Check your rules to get them back to your Inbox.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Change_the_Way_to_Sort_Outlook_Emails\"><\/span>Change the Way to Sort Outlook Emails<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Go to <strong>Outlook<\/strong> and tap on the <strong>Inbox<\/strong> button.<\/li>\n<li>Choose the <strong>Filter<\/strong>&gt; <strong>Sort<\/strong> option at the bottom of the<strong> drop-down list<\/strong>.<\/li>\n<li>Here you can<strong> choose the way <\/strong>you want<strong> to sort <\/strong>your <strong>emails<\/strong>.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Deactivate_Outlook_Offline_Mode\"><\/span>Deactivate Outlook Offline Mode<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li><strong>Launch Outlook<\/strong> on your Mac.<\/li>\n<li>Tap the <strong>Outlook button<\/strong> and choose <strong>Preferences <\/strong>&gt;<strong> Accounts<\/strong>.<\/li>\n<li>In this window, <strong>ensure<\/strong> that the <strong>Work Offline option is unchecked<\/strong>.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Check_your_Block_List\"><\/span>Check your Block List<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Make sure that the Sender is not appearing in your block list. If the sender is blocked you may encounter Outlook not receiving emails issue.<\/p>\n<p>If any of the solutions don\u2019t work for you and still you are unable to receive emails in Outlook. You should <a href=\"https:\/\/www.macsonik.com\/blog\/backup-outlook-emails-to-hard-drive-mac\/\"><strong>backup Outlook emails<\/strong><\/a> in the desired file format\/email application and save them to your hard drive. To do that you can go with a quick solution like MacSonik OLM Converter if you have OLM files. It is an effective utility that allows you to migrate Outlook Data files (.olm) into Gmail, Yahoo, Thunderbird, etc. Also, you can choose to backup and convert OLM files into 10+ file formats.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Final_Words\"><\/span>Final Words<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>This write-up briefly talks about the multiple solutions to deal with <strong>Outlook not receiving emails<\/strong> error. You are suggested to evaluate and try each solution to get your queries solved. If anything in the end still not worked, then you may try the Mac <a href=\"https:\/\/www.macsonik.com\/olm\/converter\/\">OLM File Converter<\/a> to take a secure backup of the Outlook data files. This is because Mac Outlook creates OLM files not PST.<\/p>\n\n\n<div class=\"blog-faq\">\n<h4 class=\"main_heading mb-4\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<div class=\"faq-content\">\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1687950409693\"><strong class=\"schema-faq-question\">Q. How do I clear Outlook cache?<\/strong> <p class=\"schema-faq-answer\"><strong>Ans.<\/strong> To clear Outlook cache on Windows you can follow the given steps. Before proceeding with the solution, make sure to close Microsoft Outlook completely.<br\/>1. Press the\u00a0<strong>Windows key + R\u00a0<\/strong>to open the Run dialog box.<br\/>2. Type\u00a0<strong>Outlook.exe \/safe<\/strong>\u00a0in the dialog box and press\u00a0<strong>Enter<\/strong>.<br\/>3. Here, tap the\u00a0<strong>File<\/strong>\u00a0tab and click\u00a0<strong>Options<\/strong>.<br\/>4. In this window, click on\u00a0<strong>Advanced<\/strong>\u00a0and\u00a0<strong>go to<\/strong>\u00a0the\u00a0<strong>Outlook start and exit\u00a0<\/strong>section.<br\/>5. Tap the\u00a0<strong>Empty Auto-Complete List\u00a0<\/strong>button. This will clear the cache of previously used email addresses.<br\/><br\/><strong>To clear the Outlook cache on Mac, follow the given steps:<\/strong><br\/>1. First, make sure that your system is connected to the Exchange server.<br\/>2. From the navigation pane,\u00a0<strong>right-click on the Exchange folder<\/strong>\u00a0and tap\u00a0<strong>Properties<\/strong>.<br\/>3. In the\u00a0<strong>General tab<\/strong>, press\u00a0<strong>Empty Cache<\/strong>.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1687950494311\"><strong class=\"schema-faq-question\">\n<br>Q. What is my incoming mail server for Outlook?<\/strong> <p class=\"schema-faq-answer\"><strong>Ans.<\/strong> The incoming mail server from Outlook is <strong>outlook.office365.com<\/strong>.<\/p> <\/div> <\/div>\n<\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Summary: In this guide, we will learn how to resolve Outlook errors like Outlook not receiving emails. We will look<a class=\"read-more ml-1 main-read-more\" href=\"https:\/\/www.macsonik.com\/blog\/fix-outlook-not-receiving-emails\/\">Read More<\/a><\/p>\n","protected":false},"author":17,"featured_media":2606,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[110],"tags":[236,235,116,234],"class_list":["post-2602","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-email-migration","tag-not-getting-emails-in-outlook","tag-not-receiving-outlook-emails","tag-outlook-not-receiving-emails","tag-outlook-stopped-receiving-emails"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Fix Outlook Not Receiving Emails ? 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How do I clear Outlook cache?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<strong>Ans.<\/strong> To clear Outlook cache on Windows you can follow the given steps. Before proceeding with the solution, make sure to close Microsoft Outlook completely.<br\/>1. Press the\u00a0<strong>Windows key + R\u00a0<\/strong>to open the Run dialog box.<br\/>2. Type\u00a0<strong>Outlook.exe \/safe<\/strong>\u00a0in the dialog box and press\u00a0<strong>Enter<\/strong>.<br\/>3. Here, tap the\u00a0<strong>File<\/strong>\u00a0tab and click\u00a0<strong>Options<\/strong>.<br\/>4. In this window, click on\u00a0<strong>Advanced<\/strong>\u00a0and\u00a0<strong>go to<\/strong>\u00a0the\u00a0<strong>Outlook start and exit\u00a0<\/strong>section.<br\/>5. Tap the\u00a0<strong>Empty Auto-Complete List\u00a0<\/strong>button. This will clear the cache of previously used email addresses.<br\/><br\/><strong>To clear the Outlook cache on Mac, follow the given steps:<\/strong><br\/>1. 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